Refund Policy

By purchasing search credit packs on JobLink Philippines, you expressly acknowledge and agree that:

• Digital search credits are non-tangible, irrevocable digital services delivered instantly to your visitor session or account
• Instant search capacity and database extraction access are made available immediately upon payment settlement by PayMongo/QRPh
• Once digital credits are provisioned or partially utilized, the transaction cannot be reversed, refunded, or canceled
• Search credits are non-transferable and cannot be exchanged for cash, physical currency, or other store credits

To ensure full fairness and eliminate the risk of lost value:

• All purchased lead search credits come with lifetime validity and never expire
• There are no recurring monthly subscription fees, hidden renewals, or automated credit card billing cycles
• You maintain full freedom to utilize your purchased search volume whenever you need it, with zero time restrictions

JobLink Philippines utilizes real-time AI and public business intelligence to discover corporate decision makers. You understand and accept that:

• While we strive for high accuracy, we do not guarantee specific outreach response rates, hire rates, or that every target company maintains publicly discoverable executive contacts
• Search queries executed with credits are considered delivered services regardless of whether the retrieved contacts respond to your sales outreach
• Users are provided free trial searches prior to purchase to evaluate the search quality and data structure

While all sales are final, we are committed to resolving rare technical errors:

• Accidental Duplicate Charges: If a technical glitch causes your QRPh payment to be billed more than once for the same transaction reference, we will investigate and refund the duplicate payment after verification with PayMongo
• Provisioning Failure: If your QRPh payment was successfully deducted by your banking app but credits failed to reflect due to a network interruption, our engineering team will manually credit the full search volume or coordinate a gateway resolution upon receipt of your transaction reference code

Initiating fraudulent payment disputes, false claims of unauthorized transactions after receiving digital credits, or chargeback abuse violates our Terms of Service. Such actions will result in immediate IP banning, forfeiture of remaining credits, and reporting to relevant Philippine financial anti-fraud networks.

If you experience any technical difficulties with your payment or credit allocation, please reach out with your transaction reference number and payment timestamp through our Contact Support Page or via email: